Qojix AISign in
Terms of Service

Qojix AI Platform 1 Terms of Service

Draft — being finalised. Operating entity: QOJIX AI PTE. LTD. (Singapore)

This is a working draft that reflects how Platform 1 actually operates rather than generic template language. It has not yet been reviewed by qualified Singapore counsel — in particular the limitation of liability (Section 11) and the AI-disclaimer language (Section 5) — and does not constitute legal advice. Items noted below as pending need a verified answer before publication.

1. Acceptance of These Terms

These Terms of Service (“Terms”) govern your access to and use of Platform 1, the Agent Operational Console and WhatsApp AI Engine at app.qojix.ai (the “Service”), provided by QOJIX AI PTE. LTD. (“Qojix”, “we”, “us”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service. If you are using Qojix on behalf of an agency, you confirm you have authority to bind that agency to these Terms. The contracting entity’s registration details are being finalised and will be confirmed here before publication.

2. Use of the Service

Qojix is built for property agents registered with Singapore’s Council for Estate Agencies (CEA). The Service provides agentic AI tools to manage property listings, generate marketing media (including 360° virtual tours, property videos, and an avatar presenter that plays an Agent’s own recorded clip), qualify and respond to buyer enquiries over WhatsApp, and schedule viewings, together with the compliance safeguards described in Section 4.

We describe these capabilities as they operate rather than as an unconditional promise. Individual features may depend on third-party vendors or platforms, may change, and may be added or discontinued with reasonable notice; current availability is shown in-app. Using Qojix does not itself satisfy your CEA obligations, and you remain personally responsible for your own regulatory compliance.

You agree not to use the Service to:

  • act unlawfully, or in breach of CEA regulations or the policies of Meta, WhatsApp, or any other platform the Service connects to;
  • gain unauthorised access to the Service, another user’s account, or our systems, or disrupt or interfere with the Service;
  • misuse the platform to circumvent a compliance guardrail for an improper purpose, or to send content you are not authorised to send.

3. Account Responsibilities

You are responsible for keeping your account credentials confidential, including any multi-factor authentication, and for all activity that occurs under your account. You must notify us promptly of any unauthorised access or suspected breach of your account. You are responsible for the accuracy of the account and listing information you provide, and for reviewing AI-drafted content before it is relied upon or sent.

4. Compliance Guardrails — What They Do and Don’t Do

  • Qojix AI does not negotiate price, accept or confirm an offer, or discuss a discount on your behalf.
  • Qojix AI withholds exact unit numbers until a buyer’s contact details are verified.
  • Qojix AI checks travel time between your confirmed viewings, checks for an existing seller representation, and (if you connect it) checks your Google Calendar before confirming a booking.
  • These guardrails reduce risk; they do not eliminate it, and they do not replace your own judgment. You remain responsible for reviewing AI-drafted content, for your own CEA compliance, and for any representation you make to a client, whether or not Qojix AI was involved in that conversation.

5. AI-Generated Content — No Warranty of Accuracy

Qojix AI drafts replies, generates media, and summarises conversations using AI models that can make mistakes, including generating an inaccurate or inappropriate statement. The Service and its AI outputs are provided on an “as is” basis, and Qojix does not warrant that AI-generated content is accurate, complete, or fit for a specific purpose. You acknowledge that AI-generated content may contain errors and must be reviewed before it is relied upon, and Qojix disclaims liability for a loss arising from an AI-generated statement you did not review or correct, to the maximum extent permitted by law.

Qojix AI does not disguise itself as the human agent in a way intended to deceive — it identifies itself as an assistant and hands off to you directly on request — but Qojix makes no representation about how any individual recipient perceives it.

6. Subscription, Billing & Cancellation

  • Plans (Starter, Growth, Elite) are billed per Agent, not per agency seat, at the rates published on our pricing page at the time of subscription.
  • You can cancel at any time; cancellation takes effect at the end of your current billing period. The refund policy for the remainder of a paid period is pending confirmation by counsel.
  • Data handling after cancellation is governed by our Privacy Policy. Retention periods stated there are proposed pending legal confirmation and are not yet finalised.

7. Intellectual Property

The Qojix platform, software, and guardrail logic, and all related intellectual property, remain Qojix’s own property. You may not reproduce, modify, or create derivative works from the Service except as the Service expressly allows or as permitted by law.

8. User Content

You retain ownership of the listing photos, descriptions, and other source material you upload (“User Content”). You grant Qojix the licence to host, process, and display User Content as reasonably necessary to operate the Service and to generate the media and communications you request on your behalf. Media Qojix generates from your own listing content (such as videos and virtual tours) is licensed to you for use in marketing that listing.

The exact licence scope is pending confirmation by counsel, particularly for content generated via a third-party vendor whose own licensing terms may impose additional conditions.

9. Third-Party Platforms & Compliance

The Service depends on third-party platforms, most importantly Meta’s WhatsApp Business Platform, including Meta’s own template approval process, messaging limits, and policy enforcement. You are solely responsible for complying with the terms and policies of Meta, WhatsApp, and any other platform you connect to the Service. Qojix is not responsible for an outage, policy change, template rejection, or account action taken by a third-party platform that affects your ability to use the Service, though we will make reasonable efforts to notify you and to resubmit or adjust where something within our control caused the issue.

10. Termination

We may suspend or terminate your account for a material breach of these Terms, including a violation of CEA regulations we become aware of, non-payment, or misuse of the platform to circumvent a guardrail for an improper purpose. We will provide notice where reasonably possible before termination, except where immediate action is necessary. You may stop using the Service and close your account at any time.

11. Limitation of Liability

This section requires drafting by qualified counsel; the language below is a placeholder, not final. To the maximum extent permitted by law, Qojix’s total liability for any claim arising from your use of the Service is limited to the amount you paid Qojix in the 12 months preceding the claim. Qojix is not liable for indirect, incidental, or consequential damages, including lost commissions or lost business opportunities, arising from use of the Service or from AI-generated content.

12. Governing Law

These Terms are governed by the laws of Singapore. The intended dispute-resolution mechanism — the Singapore courts versus arbitration — is a deliberate choice pending confirmation by counsel.

13. Changes to These Terms

We may update these Terms from time to time. For a material change, we will notify you by email with reasonable advance notice before the change takes effect. Your continued use of the Service after an update takes effect constitutes acceptance of the revised Terms.

14. Contact Us

For any questions about these Terms, please contact us:

QOJIX AI PTE. LTD.

Email: legal@qojix.ai

Registered address and named contact are being finalised and will be published here.